The Two Most Dangerous Words in Leadership: “I Know”
You’ve probably heard people say the three most important words are “I love you.”But in leadership and communication, two far more dangerous words are: “I know.” When someone says “I know,” it’s often a conversation‑ender.Curiosity shuts off. Feedback stops. Learning ends. At home, it might sound like: “I know, Dad.” At work, it often sounds like: “I know, […]
